My professional experience began in core finance operations and gradually evolved into business analysis, finance systems support, reporting automation, process improvement and stakeholder-driven problem solving. Over time, I worked across Accounts Payable, Procure-to-Pay, reconciliations, exception management, system migration support, UAT, dashboard automation and finance process controls.
At Genpact, I supported finance operations for multinational clients across the UK, Europe and USA. My work covered end-to-end Accounts Payable and Procure-to-Pay processes, including invoice processing, PO matching, vendor query resolution, payment investigation, reconciliations, debit balance reviews, returned payments and direct debit activities. As the role progressed, I became increasingly involved in finance systems, workflow transformation, UAT, process documentation, reporting automation and stakeholder communication between finance, operations and IT teams.
Built a strong operational foundation in the Procure-to-Pay domain by managing invoice processing, PO and non-PO invoice checks, three-way matching, supplier query handling, payment follow-ups and exception resolution. This developed my understanding of financial controls, approval workflows, vendor accounts, payment cycles and process accuracy.
Took ownership of complex P2P queries through shared mailboxes and workflow tools. Worked on direct debits, unpaid balances, aged vouchers, rejected and returned payments, supplier discrepancies, debit balance refunds and payment investigations. This strengthened my ability to analyse root causes, reconcile financial data and communicate clearly with internal and external stakeholders.
Supported the transition from legacy workflow processes to ServiceNow. Worked with finance and IT teams during migration, testing and issue resolution. Participated in UAT by validating finance workflows, identifying process gaps, documenting defects and helping ensure the new system supported day-to-day finance operations without disruption.
Contributed to the implementation of Salesforce CORA to replace manual/shared mailbox-based query management. Acted as a bridge between finance users and technical teams by translating operational needs into system-friendly process flows. Supported integration checks, UAT, documentation, user guidance and team adoption.
Built Excel-based dashboards, macros and structured reporting trackers to reduce repetitive manual work and improve visibility of finance operations. Automated five dashboards that saved around 2.5 hours per day and created Outlook-based bulk communication support that saved an additional 2–3 hours per day. These improvements helped teams focus more on analysis, exception handling and decision-making.
Supported team members and new joiners by explaining process flows, system usage, exception handling steps and client-specific finance rules. Helped improve process consistency through documentation, training support and structured knowledge sharing across the team.
Analysed invoices, payments, vendor balances, debit balances, rejected payments and reconciliation items to identify discrepancies and support accurate financial operations.
Created Excel-based dashboards, trackers and structured reporting files to improve visibility, reduce manual reporting effort and support faster operational decision-making.
Identified repetitive manual tasks, process delays and recurring exceptions, then supported automation, documentation and workflow improvements to make finance processes more efficient.
Supported system changes by validating workflows, testing finance scenarios, documenting issues, communicating user requirements and helping teams adopt new tools.
Worked with finance teams, procurement teams, vendors, clients and IT stakeholders to resolve issues, explain process gaps and coordinate action across teams.
Applied strong attention to detail in invoice validation, PO matching, reconciliation checks, payment investigations and exception handling to support financial accuracy.
Support customer-facing store operations, transaction accuracy, self-checkout assistance, stock coordination and team-based problem solving in a fast-paced environment. This role strengthens my communication, prioritisation, service mindset and operational discipline.
Supported day-to-day operations, workflow coordination, inventory checks, cash/till accuracy and cost-conscious task execution. Built transferable experience in operations, reconciliation, customer service and process consistency.